In most cases, orders are processed and shipped within 24 hours. We will hold an order if a backordered item is expected within a day. Shipping options are presented during checkout based on the shipping destination. For additional options or custom rate quotes, please contact us directly.
Damaged or Lost ShipmentsFor UPS, and most USPS shipments, we provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent via UPS whenever possible.
If your order is missing anything or is damaged, please carefully check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 208-922-9744. Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. You may lose your right to file a claim. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.
How do I return an item?Your satisfaction with every purchase is very important to D.O.A. If there has been an error on our part in fulfilling your order, please call or e-mail us immediately and we will do everything we can to correct the situation for you. If you are not satisfied with an item you purchased from us, all merchandise (unless otherwise indicated) may be returned for exchange or refund (excluding shipping charges) within 15 days from date of shipment. Please call us for a return authorization number at 208-922-9744. The returned item must be in unused and new condition including the sealed/saleable original manufacturer’s packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools etc.) with manufacturer’s documentations (manuals, warranty cards, registration information etc) in. Please mark the outside of the carton with the RA# from your customer service call.
Personalized orders, Special Orders, close-outs, specials, software, books, CD’s, DVD’s, cut arrows/shafts, etc. may not be returned under any circumstance other than to exchange due to defective product.
Our acceptance of a UPS/USPS package does not constitute approval of a returned item. Approval of returned merchandise is at the sole discretion of D.O.A as to the item’s condition and ability to be returned. Returns received after 30 days will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear. We reserve the right to refuse the return of any product that is used, damaged or un-sellable for any reason.
Return shipping will only be refunded in the event of an error made by D.O.A. All COD’s sent to D.O.A will be refused and returned to sender.
Legal NoticesCopyright Notices. All content in this catalog, including without limitation design elements, graphics, text and the selection and arrangement of the foregoing (collectively “Content”) is the copyrighted property of Dead On Archery LLC. or is used by permission by Dead On Archery LLC. Permission is granted to photocopy and/or to print in hard copy part or all of the Content for personal, informational, non-commercial purposes and/or for purposes of placing an order with Dead On Archery LLC You may not otherwise reproduce, distribute, modify, publish or in any other way exploit any of the Content without Dead On Archery's prior written consent.
Trademark Notices
All product names, trademarks, service marks or trade names (collectively “Trademarks”) in this catalog & website are the property of, or are used with permission by, Dead On Archery LLC. The use of any Trademark for purposes other than ordering products from this catalog or our web site is strictly prohibited. Any symbol used in connection with a Trademark (ex:®, ™, or ?) must be included in any permitted use of the Trademark.
DisclaimerDead On Archery LLC has taken reasonable efforts to ensure that the Content is accurate; however, all Content is provided “as is”. In no event shall Dead On Archery LLC or its affiliates be liable for any special, indirect, punitive or consequential damages resulting from the use of this catalog, our web site or from the use of the products sold herein. The Content is subject to change from time to time without notice. By placing an accepted and completed order, the customers of Dead On Archery LLC accept and agree that hunting and all archery activities are inherently risky sports and absolve and hold Dead On Archery LLC harmless of any blame or responsibility of any injury occurring from the use of any item purchased from Dead On Archery LLC PRICING RATES AND SPECIFICATIONS: All Published Prices (including shipping rates) are subject to change without notice. We are not responsible for typographical or photographic errors. All Pricing listed is in US currency. Any and all errors are subject to our correction and immediate change without notice.
DISCLAIMER by placing an order with Dead On Archery LLC, the purchaser or prospective purchaser assumes responsibility for compliance with any and all applicable federal, state and local laws. The purchaser evidences the acceptance of his or her responsibility by placing an order with Dead On Archery LLC The purchaser further assets that he or she is of appropriate age to purchase possessed and use any and all merchandise purchased from Dead On Archery LLC.
Privacy PolicyYour privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
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Collection of Personal Information When visiting deadonarchery.com, the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyze trends, administer the site, track users movement and gather broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information.
Links to third party Websites We have included links on this site for your use and reference. We are not responsible for the privacy policies on these websites. You should be aware that the privacy policies of these sites may differ from our own.
Changes to this Privacy Statement The contents of this statement may be altered at any time, at our discretion.
If you have any questions regarding the privacy policy of deadonarchery.com then you may contact us at contactus@deadonarchery.com